Bank of America Employee Fired For Fighting Unfair Credit Policies

Jackie Ramos is the courageous woman you see here. A former Bank of America employee, she broke the rules while within the organization as a customer service rep to help people who needed assistance with their debts -- even if they did not qualify for the company's leniency programs. Ramos was fired by Bank of America for helping debt-riddled but loyal customers like a 26-year-old cancer patient who just wanted a small break, but wanted to fully repay her debt.

Ramos told The Huffington Post:

"She sobbed on the phone telling me she couldn't afford the 30 percent interest... that we had her account on. She couldn't afford the $39 late fee, the $39 over-limit fee. She told me that we were her first credit card when she turned 18, we were her only credit card, and that she was a loyal customer. And given the time to be on this earth a little while longer she would have always remained a loyal customer.

"According to Bank of America, she doesn't have enough income to be put on a program, but she can however keep paying the high interest rates on the account, and fees, because at the end of the day, it is her account, she did rack up the debt, she was late, and she did deserve the 29.99 percent interest rate."

Jackie took to YouTube to voice her feelings about unfair practices such as these that keep Americans in bondage to a sort of debt slavery. Her video is really exposing the unfair practices of large banks, and stirring up a ton of debate on how consumer lending needs to change. On these matters Ramos says, "I feel like there's a real credit problem in this country... Too many people are complacent... Slavery was also legal at one point in time. It was the law. Now we have 30 percent interest rates, $39 late fees and over-limit fees. I want the laws changed. I want the federal government to protect its people and do what it's supposed to do." (Source)

I applaud Ms. Ramos for doing what she believed was right by trying to help Bank of America customers, even if it was not in line with the bank's official guidelines. She also deserves special kudos for speaking up even after being fired, ironically for taking a humane approach to her customer service position. It's amazing how the power of the Web might be just the catalyst that average Americans need to take back their financial power from institutions that are using credit cards and banking fees to enrich themselves with no limitations on the abuse of their power.

Jackie Ramos spills the beans on Bank of America and it's heartless credit policies, which are deliberately engineered to bleed American consumers: